1. Introduction

SWAVE ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Services, including:

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Address, property type, roof details, utility information
• Quote Request Details: Project preferences, timeline, budget considerations
• Account Information: Username, password, profile details
• Communications: Messages, feedback, and correspondence with us or Advisors
• Payment Information: If applicable, payment card details (processed securely by third-party processors)

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers
• Usage Information: Pages viewed, features used, time spent, click patterns
• Location Information: General location based on IP address or, with your consent, precise location
• Log Data: IP address, browser type, referring URLs, access times
• Cookies and Tracking: Information collected via cookies, pixels, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including marketing partners, social media platforms (if you connect your account), public databases, and our Advisors.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our Services
• Quote Processing: To match you with Advisors and facilitate quote requests
• Communications: To send you quotes, updates, reminders, and respond to inquiries
• SMS/Text Messages: To send quote notifications, appointment reminders, and service updates (with your consent)
• Marketing: To send promotional communications (with your opt-in consent)
• Personalization: To customize your experience and provide relevant content
• Analytics: To analyze usage patterns and improve our Services
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with legal obligations and enforce our terms

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Advisors

When you request a quote, we share relevant information with Advisors to facilitate your request. Advisors are independent contractors bound by confidentiality agreements.

5.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including hosting, analytics, email delivery, SMS services, customer support, and payment processing.

5.3 Legal Requirements

We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.5 With Your Consent

We may share your information for other purposes with your explicit consent.

We do not sell your personal information to third parties for their marketing purposes.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to collect information and improve our Services:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our Services
• Marketing Cookies: Used to deliver relevant advertisements (with consent)
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-Out: Opt out of marketing communications and SMS messages
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at info@swavesolutions.com. We will respond to your request within the timeframe required by applicable law.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information held by us
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To make a request, email us at hello@swave.com or call (555) 123-4567. You may designate an authorized agent to make requests on your behalf.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

12. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to the United States and other jurisdictions where we operate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@swavesolutions.com
• Phone: (949) 779-4832

For SMS-related inquiries, you can also text HELP to any message you receive from us.